MI students win global ‘service design’ award
Recent Master of Information grad, Samiha Essakhi, and November ’24 grads, Robyn Carino and Mia Mo, have won the Global Service Design Network Award for their work helping to find innovative solutions for employees seeking to improve health care outcomes in Naturally Occurring Retirement Communities aka NORCs.
Working under the auspices of the NORC Innovation Centre at the University Health Network, the three UXD students collaborated with frontline care providers and backstage support staff to develop a digital tool designed to empower frontline staff while easing data collection and coordination for backstage staff. The project, which was carried out as part of the students’ co-op terms, centered on a digital employee portal.
Read more about the students’ service design for NORCs
Watch the video the students made for the award ceremony held in Helsinki earlier this month (starting at 39:39)
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