Designed by Regulation: How Regulation Shape the Future of Design
Everything we design is informed by the regulations and policies that govern them. These regulations are in flux, transformed by shifts from brick and mortar workplaces, to digital environments, to an increasingly datafied economy. Our current information age is being shaped by technology companies, many originally born out of Silicon Valley, who set the conceptual models for how our services work. And they are doing this at a global scale. In this discussion, we will explore how regulation and policy are impacting what we design – how some countries are using them to ensure the safety of users and fairness, while in other locations, regulation is being used to exert power over minorities and enhance economic gain.
Speaker: Sarah Drummond
Sarah Drummond is Director of the School of Good Services and a the co-founder and ex-CEO of Snook. Sarah built one of the first and most successful Service Design practices in the UK from the ground up and went on to become the Chief Digital Officer of NEC Software Solutions.
Sarah brings a wealth of experience of building service design capability inside organisations across Government, third and private sector.
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